Last updated: 15 June, 2018
1. Information Collection
The information we collect may include your personal information, such as your name, contact information, financial account numbers, IP addresses, telephone conversations, service selections and orders or other things that identify you individually.
Generally, we may collect information about you in the following manners:
- You may provide your personal information to us via forms on the website, written correspondence, telephone calls or other means;
- Via third party providers.
When you visit our website or use our services, we log your IP address
, the time and duration of your visit, which page or pages you access on our website and which service or services you access. If you arrive at our website by clicking a paid advertisement or a link in an e-mail, we may capture information that tracks your visit from that link. We may also capture information about your computer, such as your web browser type, operating system or screen resolution.
We may place a cookie
in your browser during your visit. A cookie is a unique alphanumeric identifier that we use to help us identify the number of unique visitors to our website, whether or not those visitors are repeat visitors, and the source of the visits. Cookies cannot be executed as code or used to deliver a virus, malware or spyware of any kind. Other servers, services or websites cannot read them and personal information cannot be gathered from them. If you do not wish cookies to be placed in your browser, you may disable such functionality in your browser's settings. The option to do so is normally found in your browsers' Security Settings. Please be advised that permanently disabling cookies in your browser may hinder your use of this website and other websites and services.
your browser during your visit. A cookie is a unique alphanumeric identifier that we use to help us identify the number of unique visitors to our website, whether or not those visitors are repeat visitors, and the source of the visits. Cookies cannot be executed as code or used to deliver a virus, malware or spyware of any kind. Other servers, services or websites cannot read them and personal information cannot be gathered from them. If you do not wish cookies to be placed in your browser, you may disable such functionality in your browser's settings. The option to do so is normally found in your browsers' Security Settings. Please be advised that permanently disabling cookies in your browser may hinder your use of this website and other websites and services.
Our advertising agencies maintain their own privacy policies, available for you to review.
2. Sensitive Information
We will not collect or maintain, and do not want you to provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information.
3. What We Use This Information For
We may use your personal information to process your service requests, handle orders, deliver services, process payments, communicate with you about orders, provide access to secure areas of the website or secure services, recommend merchandise and services that may be of interest to you, to personalize your visits to the website and use of the services, and to enable us to review, develop and continually improve the services and offers we provide. We also use this information to prevent or detect fraud or abuse of our website and the services provided by our website.
We may use your contact information to send information about our company to visitors and to get in touch with them when necessary. We also use the information we collect to improve the content of the website and as training aides for our employees. At no point will any personal, identifying, financial or otherwise sensitive information be used for such improvement or training.
We may ask visitors to enter credit card or account information in order to process orders for services placed on this website. We collect this information on a transaction-by-transaction basis and will not authorize the release of the information with anyone not directly involved in processing the transaction. This information may be encrypted and stored for logging purposes in accordance with applicable regulatory requirements.
Credit card numbers are only used for payment processing and are not used for any other purposes. When we use third party service providers for credit card processing services we will enter into a written agreement with such third party ensuring the appropriate security and confidentiality measures are in place in safeguarding your personal data.
Personal information we gather is for internal use only and will not authorize the release of this information to anyone outside File Factor Inc, except to third party providers to File Factor Inc who perform functions on our behalf, but in such event personal information will only be shared to the extent reasonably necessary to perform their functions and they will not be authorized to use it for any other function.
Should you breach our Terms of Service, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies for the purpose of fraud protection and credit card risk reduction. In particular, we may release the information we collect to third parties when we believe it is appropriate to comply with the law, to enforce our legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable content.
File Factor Inc is committed to industry best practices and approaches regarding security measures to prevent the loss, misuse and alteration of the information in our possession. We use various security measures to protect the information we collect, as appropriate to the type of information, including encryption, firewalls, and access controls. We store information you provide to us on a computer system located in a controlled facility with limited access. Visitor textual information is encrypted during transmission, our company databases are accessible only by File Factor Inc employees, contractors and agents on a need to know basis and who have entered into and are bound by a confidentiality and nondisclosure agreement with File Factor Inc.
ersonal data we collect is relevant for the purpose for which it is to be used. File Factor Inc takes reasonable steps to ensure that the data is reliable for its intended use, accurate, complete, and current.
or write us at: Privacy Compliance Officer, File Factor Inc, 6742 Forest Hill Blvd., West Palm Beach, FL 33413. We will investigate the matter and are committed to resolve any privacy concerns that you may have.